John Loyd Donque Manzano
Customer Support Representative
Customer Support
$5
per hour
$800
per month
40
hrs/week
About
Hi, I’m John Loyd a dedicated Email & Chat Support Specialist with 1 year of experience handling high-volume customer inquiries for an international e-commerce platform. I specialize in delivering fast, empathetic, and solution-focused written support that helps businesses: • Reduce ticket backlog • Improve response time • Maintain high customer satisfaction • Protect brand reputation • Increase customer retention In my current role, I handle 40–60+ email tickets per shift while maintaining strong CSAT and productivity metrics. I’m experienced in resolving: Order tracking concerns Refunds and returns Disputes and damaged item claims Account issues Escalations to the correct department I follow a structured communication framework (Acknowledgment, Empathy, Reassurance, Resolution, Closing) to ensure every customer feels heard and valued. I am disciplined, detail-oriented, and comfortable working independently in remote environments. If you’re looking for someone reliable, proactive, and focused on customer satisfaction. I’d be happy to support your growing business.
Work Details
Work Hours
Not set
Availability
40 hours/week
Education
Human Resources Development Management
Kolehiyo Ng Subic
Portfolio
Not addedFlexible hours - can adjust schedule for different time zones
Resume / CV
Jldmres.pdfSign in to download
Reviews
Quick Stats
Hourly Rate$5
Availability40 hrs/week
Work HoursNot set
English LevelNot assessed
Education
Human Resources Development Management
Kolehiyo Ng Subic
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Sign in to contact this talentMember since February 2026